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Terms and Conditions

Payment methods:

Earthlings accept Visa and MasterCard payments through our secure server, PayPal and wire transfers.

New Zealand orders:

Delivery within New Zealand is a flat rate shipping of $6 and free shipping when you spend more than $200.

Please allow 1-3 working days for delivery. All packages are tracked and traced.

Australian orders:

Delivery within Australia is a flat rate shipping of $15 NZD.

All orders are tracked and sent by courier (5-15 working days).

Any additonal taxes or duties that are incurred are the responsibility of the buyer.

International orders:

International delivery is a flat rate shipping of $20 NZD.

All orders are tracked and sent by courier (5-15 working days).

And additional taxes or duties that are incurred are the responsibility of the buyer.

Guarantees:

We deliver products of the highest quality which should arrive in excellent condition. If however, you discover a fault within 14 days of purchase, please contact us immediately.

Returns and refunds:

With the exception of clearance sale items, goods may be returned for an exchange with a receipt within 30 days of purchase.

Please choose carefully and check the garment sizing before ordering.

Please do not wash the garment, break open packaging that cannot be resealed, remove tags or perform any other action as that will void your exchange.

With the exception of faulty goods we cannot refund postage and packaging. Please contact us if you need customer service support.

Clearance Sale Items and Seconds:

Clearance sale items are discontinued stock with limited sizes and quantities.

Seconds may have imperfections which will be reflected in their prices. Both Clearance sale items and Seconds are in all new and unused condition.

Clearance sale items and Seconds are non-refundable and non-exchangeable. Please choose carefully and check the garment sizing on each page before ordering.